Issue: The text in BOOM! by ENVISION is too small or looks blurry.

Note: BOOM! by ENVISION is designed to run at a minimum screen resolution of 1024x768.
Solution: Increase your screen resolution to the maximum setting. Click here for instructions on increasing your screen resolution.

Tip: The presentations you post online can be enlarged by clicking the "Full Screen" text in the top right corner of the presentation
Tip: The icon at the top right of Loan Comparison will fill the presentation window with the Loan Comparison.

Issue: BOOM! by ENVISION is not filling the entire screen.

Solution: Update your version of the Flash Player. Click here for instructions.

Issue: My photo and/or logo doesn't appear in the presentation.

Solution: Load your logo and/or photo using the Tools in BOOM! by ENVISION.
Click here for instructions on loading a photo.
Click here for instructions on loading a logo.

Issue: I get this error from BOOM! by ENVISION: “Unable to Locate DLL.”

Solution: Install the .Net Framework Version 1.1 on your computer.
Note: You will need administrative privileges (access to install programs on your computer) to perform this installation.

Didn't find a solution here? Call ENVISION: 1-888-354-6361, Mon - Fri, 8:30 am - 5 pm (Eastern) or email: boom@citi.com^†