Star Performance

At Citi, we are committed to funding quality business from quality originators. We want to work with you to achieve mutual, long-term success and sustainability.

Star Performance supports this commitment by focusing on high quality relationships, acting with the highest integrity, and building a sustainable business model. Star Performance metrics and standards can help you manage your business, while Star Performance rewards can be earned for meeting and exceeding those standards. Working together, we hope to better meet the needs of borrowers and further strengthen our relationship.

Each month, your performance will be measured on key performance metrics and communicated to you via a Scorecard / Lender Profile. A rating, from one to four stars, is assigned in each category. With clearly defined metrics and ratings, you will know exactly where you have opportunities to earn a higher star rating.

We value the relationship we have built with you. We want to earn your business and your loyalty. Star Performance helps us communicate our goals and builds mutually beneficial relationships.