The BiWeekly Advantage Plan®

If you need assistance with your BiWeekly Advantage Plan, please contact FNC Insurance Agency * using one of the options below.

Call Us

Call FNC Insurance Agency at 1-800-955-6060, option 2.

  • Monday through Friday 9 AM to 8:30 PM ET

Mail Us

FNC Insurance Agency
The BiWeekly Advantage Plan
P.O. Box 10008
Hagerstown, MD  21747-0008

Issue Escalation

If you have a complaint about The BiWeekly Advantage Plan, please contact the consumer assistance division of
FNC Insurance Agency, Inc. toll-free at 1-800-955-6060, option 2.

For Texas residents: If you still have an unresolved complaint regarding the company's money transmission or
currency exchange activity, please contact the following regarding your complaint:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)

The BiWeekly Advantage Plan is offered and administered by FNC Insurance Agency, Inc., a member of the Citigroup family of companies.
* FNC Insurance Agency does business in the state of New York as FNCIA.

† Calls are randomly monitored and recorded to ensure quality service.
TTY Services available: Dial 711 from the United States; Dial 1-866-280-2050 from Puerto Rico.