Citibank and CitiMortgage, Inc. take the security of customer personal information very seriously. We have implemented multi-layer controls to protect sensitive information: Some of the controls are:

Authentication (Username and Password): Your username and password are unique to your account and should not be shared with anyone. You should change your Password periodically and always remember it. No one from Citi will ever need to ask you for your username and password when servicing your account.

Automatic session time-out: A signed-in session on this Citi website that shows no online activity for 30 minutes is automatically discontinued, to protect from unauthorized access. We strongly recommend to logout of the signed in session before leaving the system used to access the website.

Firewalls: The computers that run our website are protected by firewalls that prevent unauthorized access to our network. Our firewalls are constantly monitored to prevent security breaches.

Password And Security Procedures

Certain areas of this Site may be password protected. Upon becoming a Citi customer (“Customer”), you will self-select a password, which will allow you access to your account information.

We have the right to assume that anyone accessing the password protected areas of this Site using a password assigned to you has the right to do so. Any Citi transactions, including, but not limited to accessing account information, initiated by you or person(s) acting on your behalf by entering the correct password is deemed to be acting with your full authority.

You are responsible for maintaining the confidentiality of your password. You will be solely responsible for the activities of anyone accessing this Site using a password assigned to you, even if the individual is not, in fact, authorized by you. If your password is lost or stolen or is known by another individual, you must notify us immediately and change your password if you believe your password may have been compromised or used without authorization.

Citi reserves the right to prevent your access to the Services should we have reason to believe the confidentiality of your password has been compromised.

How To Stay Alert

·        Review your account details. Sign on regularly and review your account activity.

·        Set up Email Notifications. Account eAlerts are delivered to your email address notifying you of payments or escrow account activity.

·        Validate Email security features. The majority of emails you receive from Citi will have an Email Security Zone with your first and last name and the last 4 digits of your mortgage loan number. Carefully review any email claiming to be from us that does not include this information or requesting confidential personal information from you.

·        Check your credit report regularly. See if there are any activities you did not initiate, like someone applying for credit in your name. For a copy of your credit report contact:
- Equifax 1-800-685-1111 - Experian-1-888-397-3742 - TransUnion -1-800-916-8800